Total incompetence

It has now almost been one month since I requested a proof of payment. They fail to provide me with just one proof of payment. How difficult can it be. Everyday they promise me in less than an hour… lo and behold I have to phone again. Every time I get a call reference and every time no one does anything about it or phone me back. This just leads me to think they do not know how to do it.

I wanted to shift my salary to Discovery but have now decided against it.