TOTAL INCOMPETENCE

Today, being a client of many years, I cancelled my Discovery Platinum Credit Card. As a FNB Private Client I reported my wallet lost to FNB Premier Suite on the evening of Wednesday 29 November. On Friday 01 December I called the Discovery call centre on numerous occasions to enquire about a replacement card. Having to hold on for 15 minutes, 25 minutes, 18 minutes, I gave up. I called again Monday 04 December at 07h22. My call was answered almost immediately. Card was ordered. Waiting time 3 to 5 working days. All good. Wednesday 13 December, 8 workings days later, still no card. Tried calling the call centre. Repeat of 01 December. Hold on.....Hold on.....Hold on.....by the way your call is important to us. What a joke. I am paying for these calls. So off I send a e-mail. Response: "We will get back to you in two working days"! This afternoon I called the call centre. Sorry, but no card on the system on order for you. My immediate reaction: "Close my account"! Discovery doesn't care nor need my business. Do I need the frustration? NO! Bye-bye Discovery!