TOP Employee declined home loan

My husband works for Discovery (since Sept 23, and before that for Vitality UK where we lived overseas for 3 years) - both of us bank with Discovery, we both have decent life policies with Discovery, we also have our medical aid (a full plan) with Discovery, we also have our car insurance with Discovery... having moved back to SA just over 2 years ago, my husband and I have been carefully building up our credit profile. With a score of 635 (and no blemishes), the affordability and excellent behaviour across accounts - HE WAS DECLINED! Not just declined, Discovery (his own employer) told him (as a first time home buyer) that his score was 7 points short of qualifying for only 70% bond. How on earth and why on earth would he want to continue to give of his best (he is literally one of their best employees in his department) to this ungrateful company?! Shocking! We are so disappointed, what good does it do to for these guys? They offer nothing to their staff, we still pay full medical aid rates and full insurance rates etc. SIS ON YOU DISCOVERY!