1 reviews | Active since Jul 2020
To whom it may concern at discovery bank
I am writing to express my extreme dissatisfaction and frustration with the ongoing issue regarding my blocked or frozen banking profile for the past 2 to 3 years.
Despite numerous attempts to reach out and resolve this matter, I have received no help or resolution from your end. The accounts in question have been frozen for an extended period of time, yet I continue to be charged monthly fees and interests for accounts that are not being utilized.
This is unacceptable and incredibly unfair. I do not understand why these accounts are not being closed since they are clearly inactive and have been inaccessible for years. I refuse to continue paying these unjust charges and accumulating interest on accounts that I cannot access or use.
It is imperative that these accounts be closed immediately to prevent further charges and to finally put an end to this ongoing issue. I demand that Discovery Bank takes immediate action to close these inactive accounts and cease all charges and fees associated with them. I will not be held responsible for paying off accounts that have been frozen for years without any resolution or assistance from your institution. I expect a prompt response and resolution to this matter. Failure to do so will result in further action being taken on my part to ensure that this issue is addressed and resolved in a timely manner.
Thank you for reaching out to us. Please allow us to investigate and we will return with feedback once we have.
Kind regards
Tyrone
Thank you for reaching out to us. Please allow us to investigate and we will return with feedback once we have.
Kind regards
Tyrone
