1 reviews | Active since Oct 2009
TIRED OF THE SHOCKING SERVICE FROM DISCOVERY CARD
<p>OK let's try this for the second time. I am so tired of the shockingly bad service from Discovery Card. I have had endless problems the last few months... too many to mention here, although each time I have tried to log it on Hello Peter unsuccessfully, but that's whole other complaint. The latest one being, my credit card was replaced last week as it expires soon. After a huge run around to various different ATMS, trying to activate the PIN, on instruction from DC, it was discovered THANKS TO ME, I was supp**** with a card with a faulty chip. When I phoned the call centre, Ntombi advised they would send me another new card with a working chip and I would NOT be charged for the additional card. Lo and behold today I find a R165 charge on my account for a card replacement fee, which is going to take 3 working days to reverse!!! Why Discovery Card? You made the mistake... reverse the charge NOW!</p>
Hi girlinc
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hi girlinc
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Thank you for the quick positive response Jaco.
Thank you for the quick positive response Jaco.
