CL
Cindy L

1 reviews | Active since Nov 2010

17 Feb 2016, 14:55

THOUGHT IT WAS TOO GOOD TO BE TRUE!

I got a deduction of R350 on my Discovery credit card this month for Discovery Miles and realised that it was not worth my while. I then called your call centre and the lady who took my call was very patient with my query on canceling the program and getting a refund but advised me to use my miles before I do as I will forfeit them which I did that weekend. I then read the Ts & Cs on canceling and believed that the lady wasn't acting in my best interest and that I would still have to pay the R350 but now canceled the program as it mentions that you can only cancel at the end of the year financial year, I then called again on Monday and another call centre agent confirmed that I will indeed get a refund within 5 days and I did, thank you so much. Interest rates have gone up and I can really use that R350 until we get increases this year!

0
Replies (1)
Discovery Bank
Discovery Bank's reply18 Feb 2016, 11:43
Official
Hello Cindz84,

Thank you for taking the time to write to us. We sincerely appreciate your positive feedback.

We will pass your compliment onto the agent and her manager.

Thank you again.


Regards,

Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za