This is not a bank but a establishment that defames their clients with no remorse!!!!!!!!!!

Good Day.

On or about the 05th December 2021 i submitted a complaint i have had with your establishment since 2020. My account is locked i cannot do anything on my account. I have explained the situation countless times and this is falling upon deaf ears. I am being forced to refund a individual that i do not know nor have any information pertaining to it however Discovery Bank is forcing me their client to refund a Capitec Client that i do not know. The amount is constantly changing. I have no replies to any of emails or any of the issues or concerns expressed to yourselves even though i have phoned constantly only to be placed on hold. As a bank that should strive for great customer service its trite that your establishment should act accordingly. I want this matter sorted out with the utmost urgency i am told its a banking lock. If i plead guilty to a crime which i did too and I was handed down a suspended sentence then it is trite that i dont need to refund anyone as i was in court and plead guilty to same however the alleged client whomever they may be do not have any legal rights to a refund and this was said in court i dont need to refund anyone as i have plead guilty. If Discovery Bank does not take this lock off i will make contact with Hyllton Kallner and take it further. Surely if there was ***** other parties would be getting involved and other alleged parties would complain however transactions have not been reversed and i am not given clear answers, I have also requested my attorney take this into the courts and from what i understand as a Law Student myself there are contraventions here and i am giving Discovery Bank the oppurtunity to sort this out every individual whom i know and that is quite a bit who have Discovery Policies and Insurance Policies i will ensure they are aware what your establishment does to their own clients.