1 reviews | Active since Mar 2013
This bank is not for middle and working class - Only rich people who does not need financial assistance from time to time
I have been a client for more than 3 years yet since I have joined they would not offer me any credit. I always have to depend on other financial institutions when in need or emergency.
Mind you I have life insurance, medical aid, gap cover, insurance and vitality with them. Their rewards is complex and overall good if you live a healthy lifestyle but that's it.
But what does that matter when you have an emergency... they go so far to inflate my expenses and declare living expenses on my behalf.
Their target market is well off rich people whom do not have financial issues.
I will be systematically be ending my Discovery products as far as possible you cant just want to profit off clients and when in need the client must go to a other bank.
Thank you for taking the time to share your experience. I’m really sorry to hear how frustrated you’ve been feeling.
At Discovery Bank, we take a responsible approach to lending. This means we carefully assess affordability and existing financial commitments to support healthy, sustainable credit. I understand this can feel restrictive at times, but the intention is to help protect you from taking on debt that may become difficult to manage.
I understand how important access to credit can be, especially in emergencies, and I’m sorry that we haven’t met your expectations here. Please note that your profile is continuously reassessed, and I encourage you to try again after 90 days, as your eligibility may have changed.
We truly value your long-standing relationship with us across your products and would really appreciate the opportunity to improve your experience.
Kind regards,
Marusha
Thank you for taking the time to share your experience. I’m really sorry to hear how frustrated you’ve been feeling.
At Discovery Bank, we take a responsible approach to lending. This means we carefully assess affordability and existing financial commitments to support healthy, sustainable credit. I understand this can feel restrictive at times, but the intention is to help protect you from taking on debt that may become difficult to manage.
I understand how important access to credit can be, especially in emergencies, and I’m sorry that we haven’t met your expectations here. Please note that your profile is continuously reassessed, and I encourage you to try again after 90 days, as your eligibility may have changed.
We truly value your long-standing relationship with us across your products and would really appreciate the opportunity to improve your experience.
Kind regards,
Marusha