Thinking of Discovery Credit Card...read this first! 48 hours for PIN reset!

<p>Short Version :</p> <p> </p> <p>If your card PIN Iocked or blocked the minimum time it will take to get a new PIN from Discovery is 48 HOURS! And one of their agents said to me, there is currently a backlog so it will take more than 48 hours. In 2016, Discovery tells you that you have to wait 48 hours or more to get a new PIN!</p> <p>These are some of Discovery's values as listed on their website :</p> <p>Drive, tenacity and urgency (Failed : wait 48 hours or more for PIN)</p> <p><br />Innovation and optimism (Failed : wait 48 hours for PIN in 2016 - someone will call me!)</p> <p><br />Great people (Failed : hopeless people who pass me back and forth to FNB - see below)</p> <p> </p> <p>I would like to ask the question : Would Adrian Gore or Richard Farber be willing to wait 48 hours or more to have their PIN reset? Please ask them this and get back to me.</p> <p> </p> <p>If you want to have your PIN reset immediately rather get a FNB credit card, you can go into an FNB branch and get it done right there. And e-bucks is free and easier to earn than Discovery Miles which costs about R400 a year.</p> <p> </p> <p>Long Version :</p> <p> </p> <p>Last week Discovery sent me a new credit card to replace my old card which is due to expire at the end of the month.</p> <p> </p> <p>This was when the comedy of errors began. First, the default pin they sent in their sophisticated "FISCODE" peel film did NOT work. I tried it once at the FNB ATM (as requested) and it was rejected. To prevent the card from being blocked I did not try a second time.</p> <p> </p> <p>I then tried to view or reset the pin via FNB & Discovery online banking, the option to do this was not available to me. I then call Discovery and tell them that the option to view or reset the PIN code is not available to me. They transfer me to FNB online banking support - still no resolution.</p> <p> </p> <p>Go into the branch and they immediately say they can't help and get Discovery on the line for me, the agent says wait 48 hours for someone to call me with the pin or phone FNB banking and ask them to enable my online banking to reset the PIN.</p> <p> </p> <p>FNB then say they cannot enable the feature I must get the FNB branch to reset my PIN. FNB branch for the 3rd time refuse to help me and pass me back to Discovery (after another call in branch with FNB Banking).</p> <p> </p> <p>Now, inbetween all this I am not only wasting valuable time from my working day, I am also wasting money travelling to the branch THREE times and standing in queues! What about the time wasted for the people standing behind me in the queue whilst FNB gets Discovery on the line and the agent puts me on hold for over 5 minutes!</p> <p> </p> <p>How many other people were given default PINs that do not work. Does anything work in Discovery? (last month they debited my account when they shouldn't have and emptied my bank account and casually said "these things happen" and I should just accept it).</p> <p> </p> <p>How many customers time is being wasted telling them to view their PINs online and get it reset in the FNB branch when these two options do NOT work?? I have just read another review here and someone had the same incorrect info given to them.</p> <p> </p> <p>I am seriously considering ending my relationship with them for all products and move everything over to PPS.</p> <p> </p> <p> </p> <p> </p> <p> </p>