Think twice before you join. You pay 57c per min for bad service - still waiting for secondary card!

Pls be aware before you sign up!! No real customer care! I have been a Discovery member for nearly 10 years, signed up as Vitality member, Gold status for several years. The medical side is great but since I had to move to the Discovery Bank I have had nothing but promises by lovely sounding staff, but still NO real service! R455 taken off my account (the Disc Bank just took the money out of my old Disc card without notice!) I had to call ***** to find out what it was about! You have to CALL them to get to talk to anyone. No email, not way of asking for assistance...and it cost you 57c per min!! I have spent on several occasions now over 20min trying to be heard! So its costing me a fortune to sort their bad service for here I am....still without my secondary card...which means I have to lend my card to my partner cause still to this day, after HOW MANY PROMISES they dont do anything but sound professional...even asked for a manager to call me....took a week despite a promise of: call you shortly, to: call you tomorrow, to onky hearing back more than a week later and still no resolve!! Just promises!! I get a ref nr...no one calls back...when I call again (remember it cost me to.call you about YOUR bad service) then the 'new person picking up' informs me the ref nr expires after.15min!?!?! What? Seriously messed up! Your system does not work! I have always promoted Discovery, but you have really achieve turning banking on its side...in fact, my experience is, its fallen over...I cannot spend more and more money in just putting me in the position I was before the move to the Bank FROM DISCOVERY, not from another bank!! I just dont understand how you cant fix such basic issies!!? I was nice over the phone, I got angry, I even cried out of frustration!! Go listen to the 'recorded' messages Discovery Bank!! I now had enough! I am letting others know that FNB ran the banking side of Discovery so much better, real service that resolve things, not just park it...and I cannot even send a complaint...you have to call the people who do not their work to complain so it goes nowhere!! If this is how you treat me as an existing customer, I want to warn new or transferring customers!! Is my money safe with you? Very very disappointed Discovery! Mr Adrian Gore, you must pls look into this! Your staff are not doing your excellent company justice!