Think before you join Discovery bank

Dear Discovery Bank

I am writing to you as a 1st time client and have been part of your bank for about 3 months.

I joined your bank when our company cancelled the business credit cards and fuel cards. I opted to apply for additional credit card as I didn't want to mix my personal credit card with business. From the onset the application process wasn't as as easy as expected, but i got approved for a black credit card with a limit of R15k. This was a surprise as I believe i have great credit record and my monthly average expected for just the company card was about R30k. This excluded my fuel of and average of R6k.

Needles to say I ran out of credit very quickly despite depositing an additional R6k for my fuel allowance from work which in total gave me a R21k available spend. In March I noticed that in week one I was already out of credit and only realized that Discovery hasn't credited my account from the onset with the agreed R15k credit. I called in to raise the issue which the call center confirmed my account wasn't credited accordingly. The response form the credit department was that I was suppose to raise the issue earlier. After sharing my disgust with the agent, i was informed that they will take a look at my complaint and revert. This was raised on the 05 March 2025 with reference number:***1. It has been 15 working days with no update.

I opened additional savings account with a investment account in this period. I also have R100k in medical savings which I must decide what to do in the next few months.

From my experience I can tell you the following: As a 30 year banking client I have never experienced such unprofessional and difficult bank to work with With current technology and information available your timing on every aspect fails to deliver. The response from the credit department is arrogant considering you haven't passed credit as agreed with more than 2 weeks turnaround time. Discovery Bank was suppose to be the bank of the future, with everything being done via apps etc.

Please advise if i must look for another service provider as 2 weeks for a simple credit query and no response doesn't seems to be a problem for you, but it is a problem for me.

I will share my experience with would be clients before they consider Discovery Bank.