*******, Data manipulators, Term changers

I requested the closure of my Discovery Vitality and Discovery Bank in March 2021 a due to my wanting to move countries. Vitality closed with little effort and a refund of R161.55 that went straight to my Discovery Bank.

It is now July 2021 and my account is still not closed. They have processed an adjustment interest amount of R309.25 for no apparent reason. They claim that I did not meet the minimum payments detailed on my statement by the 3rd of every month. I settled my account on the 18th of January 2021 in full and then I topped up with an additional R9,000 knowing at the time I would be using the card. I made a purchase on the 22nd of January 2021 and apparently the R309.25 is interest charged between the 22nd of January 2021 and the 3rd of February 2021 – 16 days. “55 days interest free”

The system calculated the interest Discovery OWED ME… but some random person decided a system adjustment should be made and processed a charge. Beware people! Dispute the adjustments! I have evidence of everything I have mentioned including all reference numbers – another crazy thing to be aware is that they change dates – Manipulate data to suit them!