KK
Khanyi K

1 reviews | Active since Jan 2011

03 Oct 2020, 11:58

******* and ********* business practices

On the 24th of September I transferred R500 from FNB into my Discovery Account as I didn't have my FNB card on me, and not enough money on the Discovery card. I only had R300 left, and the I needed R350. After the transaction I then paid that R350 and the balance was R463.10. Yesterday I get an sms of R500 coming off my account, called Discovery as it was a suspicious transaction. I am being told that there had transferred R500 twice in my account, which is not true. I never used that R500 they are referring too and it never reflected Inyo my account balance, after I transferred R500 there was only R800 in this account and after I used R350 only R463.10 was my balance, now if Discovery has some faulty systems so they can ***** money from its clients, I am certainly not one of them. I want my R500 put back into my account because you have now ****** R500 from my current balance. I will be tweeting this. I am so sick of Discovery. I want my money back and thereafter I can close this account.

0
Replies (1)
Discovery Bank
Discovery Bank's reply15 Oct 2020, 05:22
Official
Good day Khanyi 

Please accept our apologies for the delay in response and frustration caused in this regard. This is not the level of service we strive to provide. 
Please note that on our records it reflects the R500 paid into your account on the 24th September 2020 and it increased your total balance, it might be that the SMS's were not routing out with the correct balances and we sincerely apologise for that technicality.
Kindly be advised you can get a csv statement on the Discovery Bank app to reconcile your account.

Should you require any other assistance you are welcome to contact Discovery Bank ***. 

Regards Sibongile