NB
Natalie B

1 reviews | Active since Mar 2012

16 Jun 2018, 08:18

*******!!!!

I closed my credit card in May and by mistake paid a large amount to the card on the 24th. I immediately contacted Discovery to let them know as I had received the confirmation sms of funds received. After 21 days of speaking to people, sending proof of payment and bank statements with the payment disputes form still nothing. Discovery Card are *******!!!!! I have even received my card statement proving there is a R10000 credit!!! If I do not receive my money back in the next few days I will close all my policies with Discovery. I am beyond disgusted! I have names and reference numbers for every call and email I have made!!

0
Replies (7)
Discovery Bank
Discovery Bank's reply18 Jun 2018, 12:45
Official

Hi Natszhart

As communicated with you on Facebook, we have been trying to get hold of you to do a security check.

Once we done the security check we will be able to action the reversal for you.

Regards

Jaco

Best regards,

NB
Natalie B's update18 Jun 2018, 12:51
Reviewer Update
Thank you, I will contact Jaco directly on the number provided. I hope this gets this issue settled.
NB
Natalie B's update18 Jun 2018, 13:37
Reviewer Update
Jaco, I have tried to call you back on the number provided. I called at 1:37. Please let me know when I can call
NB
Natalie B's update18 Jun 2018, 14:07
Reviewer Update
I have tried to call you on ********** 534 again at 14:05 but no reply.
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Natalie B's update20 Jun 2018, 11:56
Reviewer Update
Good day Jaco, please can you check as I have still not received my payment as promised
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Natalie B's update20 Jun 2018, 18:04
Reviewer Update
Good day Jaco, please can I get a reply as to when my payment will be in my bank.
NB
Natalie B's update21 Jun 2018, 07:11
Reviewer Update
Thank you Jaco, I just received my funds. Thank you for all your help, I wish the call Centre staff had been as helpful so quickly.