H
Herman

1 reviews | Active since Sept 2025

16 Sept 2025, 08:00

They offered me a se...

They offered me a settlement to pay on my credit card which i accepted and paid in July 2025, but they still call me every 5 minutes to ask for a payment, once on the call the person realise it is paid and say it is escallated to management to write off the balance of the interent and it might take months to do so...months !!! Really, they offered me the settlement and should have written off the extra interest therecand then, now they phone me day snd night, even at 7am in the morning, i have recorded evedance of their miss management of this situation !!!!

0
Replies (3)
Discovery Bank
Discovery Bank's reply16 Sept 2025, 08:08
Official
Hey Herman.

Thank you for contacting us. We apologize for the experience that you have had with us.

I am looking into this for you and will get back to you.

Kind regards,
Mpho.
Discovery Bank
Discovery Bank's reply17 Sept 2025, 13:37
Official
Hi Herman,

I’ve followed up with our Collections team regarding your account.

It appears that your debt counselor did not deposit the agreed amount into your account. As a result, the account remains outstanding, and you remain liable for the balance.

Kind regards,
Mpho.
Discovery Bank
Discovery Bank's reply18 Sept 2025, 09:58
Official
Hi Herman.

Is there anything else that we can assist you with?

Kind regards,
Mpho.