They keep lying about escalating my early withdrawal request, and no payment still 48 hours later.

I'm so disappointed, so much so that I'm seriously considering closing all my accounts insurance and medical aid and moving elsewhere. They are failing to release an withdrawal to do from my notice account, after I told them of the emergency, and called repeatedly, to be told it's being escalated everytime. I only received an email about the penalty after two days, meaning they're only getting to it now. And I don't even know when this money will come through, I'm probably going to be too late for the use I needed the money for, and it's my money!