1 reviews | Active since Jul 2011

18 Feb 2023, 07:56

They can't deal with anything vaguely out-of-the-ordinary and it is always necessary to go the hellopeter/ social media route!

Item: Discovery Bank
Rating: 2
Author: Nyvrem D

REF ***

After my cCard was ******, there was a ********** transaction and the card blocked To file police report [for ins], the police need to see evidence of that [rejected] transaction It does not show on the statement or the transactions dump

Called and explained the above to the call agent He said that "there have been no charges on that card since 2020." The card is used every day and has been for years.

I asked for a supervisor. He transferred me another agent - not a supervisor.

She tried to have me speak to another department I asked if she could relay the full 'situation' to that department and have them call me ~ to which she agreed

I'm still waiting for the call and this matter is now urgent

Helpful (0)

Replies (11)

Discovery Bank's replyOfficial

20 Feb 2023, 09:03

Hi Nyvrem

I am sorry you are having such an experience with us.

I will be urgently looking into this query for you and provide feedback soonest.

Do you have any details on this transaction that I can use?

Regards,
Palehelo

Discovery Bank's reply20 Feb 2023, 09:03

Official

Discovery Bank's replyOfficial

20 Feb 2023, 09:30

Thanks for the details.

I need your wife's ID number so I can access her account please.

Regards,
Palehelo

Discovery Bank's reply20 Feb 2023, 09:30

Official

Thanks for the details.

I need your wife's ID number so I can access her account please.

Regards,
Palehelo

Discovery Bank's replyOfficial

21 Feb 2023, 09:35

Hi Nyvrem

I have searched your wife's transaction list using the information you have provided so far, and I cannot locate the transaction.

My team is asking for the transaction date to see if we can't pick up anything from that.

Regards,
Palehelo

Discovery Bank's reply21 Feb 2023, 09:35

Official

Nyvrem D's updateReviewer Update

21 Feb 2023, 13:54

STILL DON'T HAVE WHAT'S NEEDED// How much simpler can this be??

Nyvrem D's update21 Feb 2023, 13:54

Reviewer Update

STILL DON'T HAVE WHAT'S NEEDED// How much simpler can this be??

Discovery Bank's replyOfficial

22 Feb 2023, 16:36

Hi Nyvrem

With limited information, I am not able to assist with proving evidence for the transaction in question.

As mentioned, I have searched your wife's transaction list and found nothing based on the information you provided.

Regards,
Palehelo

Discovery Bank's reply22 Feb 2023, 16:36

Official

Nyvrem D's updateReviewer Update

23 Feb 2023, 07:29

PLEASE ESCALATE URGENTLY!!!

Nyvrem D's update23 Feb 2023, 07:29

Reviewer Update

PLEASE ESCALATE URGENTLY!!!

Discovery Bank's replyOfficial

23 Feb 2023, 11:00

Hi Nyvrem

I cant escalate a case with missing information, it will be returned back to me until I get more information, please assist with getting that so that I can assist you.

Regards,
Palehelo

Discovery Bank's reply23 Feb 2023, 11:00

Official

Hi Nyvrem

I cant escalate a case with missing information, it will be returned back to me until I get more information, please assist with getting that so that I can assist you.

Regards,
Palehelo

Nyvrem D's updateReviewer Update

23 Feb 2023, 13:36

My wife has her own card ending in 4066

This has nothing to do with the above card

My card ends in 9331

My wife HAD a card linked to mine which I do not have the number of.

The above card that had a small transaction show up on her phone on JANUARY 31 in an amount of under R 500 and the merchant had GARDENS in the name. It may have been a fast-food place.

The ABOVE ****** CARD WAS CANCELLED IMMEDIATELY thereafter.

It was replaced with TWO cards. I have no idea why.

I received one on her behalf and she received another, not knowing that had had received one.

The numbers of those two cards end in7431 and 7638 respectively.

They have completely different information from each other:

eg expiry date, cvv, acct #, and even her name is shown slightly differently on one vs. the other

I have to file a police report and that needs to include evidence of that last transaction before the card was blocked.

That transaction is not on the statement.

The reason for this request is to obtain what the police need: “…evidence of that last transaction before the card was blocked.”

PS my wife is in the hospital having had surgery

IS THERE ANYTHING ELSE THAT IS NEEDED TO RESOLVE THIS FAST? !!!

Nyvrem D's update23 Feb 2023, 13:36

Reviewer Update

My wife has her own card ending in 4066

This has nothing to do with the above card

My card ends in 9331

My wife HAD a card linked to mine which I do not have the number of.

The above card that had a small transaction show up on her phone on JANUARY 31 in an amount of under R 500 and the merchant had GARDENS in the name. It may have been a fast-food place.

The ABOVE ****** CARD WAS CANCELLED IMMEDIATELY thereafter.

It was replaced with TWO cards. I have no idea why.

I received one on her behalf and she received another, not knowing that had had received one.

The numbers of those two cards end in7431 and 7638 respectively.

They have completely different information from each other:

eg expiry date, cvv, acct #, and even her name is shown slightly differently on one vs. the other

I have to file a police report and that needs to include evidence of that last transaction before the card was blocked.

That transaction is not on the statement.

The reason for this request is to obtain what the police need: “…evidence of that last transaction before the card was blocked.”

PS my wife is in the hospital having had surgery

IS THERE ANYTHING ELSE THAT IS NEEDED TO RESOLVE THIS FAST? !!!

Nyvrem D's updateReviewer Update

25 Feb 2023, 05:25

FOR THE RECORD:

I AM NOW INSISTING THAT THIS IS ESCALATED IMMEDIATELY

Nyvrem D's update25 Feb 2023, 05:25

Reviewer Update

FOR THE RECORD:

I AM NOW INSISTING THAT THIS IS ESCALATED IMMEDIATELY

Discovery Bank's replyOfficial

28 Feb 2023, 14:45

Hi Nyvrem

Thanks for taking my call, I have escalated your request with Simphiwe and the ***** team.

Regards,
Palehelo

Discovery Bank's reply28 Feb 2023, 14:45

Official

Hi Nyvrem

Thanks for taking my call, I have escalated your request with Simphiwe and the ***** team.

Regards,
Palehelo

Nyvrem D's updateReviewer Update

02 Mar 2023, 14:18

NOTHING...

not even the simplest [ AND THE MOST URGENT ] part of this:

"PROOF OF THE LAST TRANSACTION BEFORE CANCELLING THE CARD FOR THE POLICE REPORT!!"

It's now just about THREE WEEKS since requesting this and NOBODY is taking charge!!

Nyvrem D's update02 Mar 2023, 14:18

Reviewer Update

NOTHING...

not even the simplest [ AND THE MOST URGENT ] part of this:

"PROOF OF THE LAST TRANSACTION BEFORE CANCELLING THE CARD FOR THE POLICE REPORT!!"

It's now just about THREE WEEKS since requesting this and NOBODY is taking charge!!