VK
Vera K
1 reviews | Active since Jul 2011
26 Nov 2022, 16:51
There is NO customer service at discovery bank!
I have bee with discovery bank since 2020. Thank goodness I haven't needed the help of customer service until the beginning of November this year. I sent two complaints to customer care on the 9th November and again on the 15th November because I had not received any feedback. Until today the 26th November I have received NO reply - Nothing! There is NO customer service at discovery! A refund was processed twice to my credit card and discovery sent my refund back! Historically I received a refund within 3 days from process to the same credit card! I don't know what is going on but this is unacceptable!
Helpful (0)
Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
28 Nov 2022, 09:57Hi Vera
I sincerely apologise for the inconvenience you have experienced regarding this matter.
I will investigate this matter and revert back to you.
Regards
Beatrice.
I sincerely apologise for the inconvenience you have experienced regarding this matter.
I will investigate this matter and revert back to you.
Regards
Beatrice.
Discovery Bank's reply28 Nov 2022, 09:57
Official
Hi Vera
I sincerely apologise for the inconvenience you have experienced regarding this matter.
I will investigate this matter and revert back to you.
Regards
Beatrice.
I sincerely apologise for the inconvenience you have experienced regarding this matter.
I will investigate this matter and revert back to you.
Regards
Beatrice.
VK
Vera K's updateReviewer Update
17 Dec 2022, 17:57It's been nearly a month and I haven't received any response from you or anyone else at Discovery?
I see now why Discovery bank has 1 star ratings.....pathetic!
I see now why Discovery bank has 1 star ratings.....pathetic!
VK
Vera K's update17 Dec 2022, 17:57
Reviewer Update
It's been nearly a month and I haven't received any response from you or anyone else at Discovery?
I see now why Discovery bank has 1 star ratings.....pathetic!
I see now why Discovery bank has 1 star ratings.....pathetic!
Discovery Bank's replyOfficial
19 Dec 2022, 12:44Hi Vera
I do apologise for the delayed response.
The refund is being rejected due to a currency mismatch, the refund was being processed in USD instead of ZAR.
The refund needs to be processed in ZAR in order for it to reflect in the account.
Regards
Beatrice.
I do apologise for the delayed response.
The refund is being rejected due to a currency mismatch, the refund was being processed in USD instead of ZAR.
The refund needs to be processed in ZAR in order for it to reflect in the account.
Regards
Beatrice.
Discovery Bank's reply19 Dec 2022, 12:44
Official
Hi Vera
I do apologise for the delayed response.
The refund is being rejected due to a currency mismatch, the refund was being processed in USD instead of ZAR.
The refund needs to be processed in ZAR in order for it to reflect in the account.
Regards
Beatrice.
I do apologise for the delayed response.
The refund is being rejected due to a currency mismatch, the refund was being processed in USD instead of ZAR.
The refund needs to be processed in ZAR in order for it to reflect in the account.
Regards
Beatrice.
VK
Vera K's updateReviewer Update
19 Dec 2022, 18:28Hi Beatrice
The original charge was in USD $14.99 to be exact.
So Amazon correctly reversed the USD charge that was charged to my card.
The original charge was in USD $14.99 to be exact.
So Amazon correctly reversed the USD charge that was charged to my card.
VK
Vera K's update19 Dec 2022, 18:28
Reviewer Update
Hi Beatrice
The original charge was in USD $14.99 to be exact.
So Amazon correctly reversed the USD charge that was charged to my card.
The original charge was in USD $14.99 to be exact.
So Amazon correctly reversed the USD charge that was charged to my card.
VK
Vera K's updateReviewer Update
19 Dec 2022, 19:54AMAZON reversed a charge in USD which was charged in USD a few month ago and there was no problem with the refund on this same card.
I think Discovery needs to go and look carefully at what they are doing or delegate the investigation to someone competent.
I think Discovery needs to go and look carefully at what they are doing or delegate the investigation to someone competent.
VK
Vera K's update19 Dec 2022, 19:54
Reviewer Update
AMAZON reversed a charge in USD which was charged in USD a few month ago and there was no problem with the refund on this same card.
I think Discovery needs to go and look carefully at what they are doing or delegate the investigation to someone competent.
I think Discovery needs to go and look carefully at what they are doing or delegate the investigation to someone competent.
Discovery Bank's replyOfficial
20 Dec 2022, 14:10Hi Vera
I have escalated your query to the Dispute team as per case number *** for further investigation to ensure that the funds are not with VISA.
I will revert back once this has been concluded.
Regards
Beatrice.
I have escalated your query to the Dispute team as per case number *** for further investigation to ensure that the funds are not with VISA.
I will revert back once this has been concluded.
Regards
Beatrice.
Discovery Bank's reply20 Dec 2022, 14:10
Official
Hi Vera
I have escalated your query to the Dispute team as per case number *** for further investigation to ensure that the funds are not with VISA.
I will revert back once this has been concluded.
Regards
Beatrice.
I have escalated your query to the Dispute team as per case number *** for further investigation to ensure that the funds are not with VISA.
I will revert back once this has been concluded.
Regards
Beatrice.