the worst service ever received!!

Hi Nkhensani.

I appreciate the effort but I have been hearing the same tune and it's almost 2 years now. I don't understand why it is so difficult just to update my OTP settings. It was supposed to be done within 6 weeks and now we are at almost 2 years. Discovery is going to cover my costs for having to call after them almost every day and I want to speak to a manager regarding compensation for loss of income because of this matter.

This is perpetually ridiculous. I have never experienced this in my life.

Hi Nkhensani.

To inform.

Yes they did call me. And yet it still is not working. I tried to use my cellphone number like they advised and it tells me that the ID number does not match the cellphone number. I have left various numbers more than once because they always tell me they can't reach me. But my phone is always with me.

I have reported this matter in December 2022-january 2023.

I have been told on a daily to weekly base that the OTP team will call me, and that never happens. I use this account for business because they came recommended.

Now discovery has cost me various jobs because those who have my account refused to use another account because I work online. I have been stuck for almost 2 years and have lost countless thousands because of them. Even now I cannot get in after they called me.

I have reported this matter to the ombudsman. I want a manager to call me on *** regarding this matter please.

It has gone too far now and I want compensation for this inconvenience before the matter ends up in court.

This is a business we are talking about over here.

Good day.

Thank you.

I am still waiting for a manager to call me regarding the the matter of compensation.

Kindly revert back to me

Hi Nkhensani.

Thank you for coming back to me. I have seen that. I have sent the complaints email that you referred to.

Kindly get the relevant manager to call me back. I have sent the email as you requested. Regards