SN
Sarie N
1 reviews | Active since May 2011
28 May 2020, 10:26
The worst service a person can receive.
Just to inform you that after numerous phone calls and emails my apple watch benefit is still not transferred to my new discovery bank account. I have also not received any feedback from anyone since the 12th of May 2020. Please note that I will close everything by Discovery by tomorrow if my issue is not resolved. That includes: All my insurance car etc. Live insurance Vitality Retirement investment And all my bank accounts. Because I have never experienced such poor service from a business. And this is not the first time this has happened and I am not prepared to support and keep my money in a business that is unable to deliver service to its customers.
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Discovery Bank's replyOfficial
22 Jun 2020, 11:12Hi Sarie,
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
I have escalated your case with our digital team for feedback. This will be provided to you as soon as possible.
I sincerely apologise for the lengthy time it has taken to resolve your query.
Kind Regards
Nancy
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
I have escalated your case with our digital team for feedback. This will be provided to you as soon as possible.
I sincerely apologise for the lengthy time it has taken to resolve your query.
Kind Regards
Nancy
Discovery Bank's reply22 Jun 2020, 11:12
Official
Hi Sarie,
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
I have escalated your case with our digital team for feedback. This will be provided to you as soon as possible.
I sincerely apologise for the lengthy time it has taken to resolve your query.
Kind Regards
Nancy
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
I have escalated your case with our digital team for feedback. This will be provided to you as soon as possible.
I sincerely apologise for the lengthy time it has taken to resolve your query.
Kind Regards
Nancy