MF
Melissa F
1 reviews | Active since Sept 2017
02 Dec 2025, 10:11
The worst
App is not user friendly. Very slow response time when contacting customer service. One employee sounded like he was still in bed. Being transferred from one person to another like it's "pass the parcel".
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Replies (1)
Discovery Bank's replyOfficial
02 Dec 2025, 10:15Hi Melissa,
Thank you for sharing your feedback with us.
I’m truly sorry to hear about your experience with the app and our customer service—it’s definitely not the standard we aim to deliver.
I’ll log a formal complaint on your behalf so the issue can be addressed thoroughly. In the meantime, is there anything specific I can assist you with right now to make things easier for you?
Kind regards,
Marusha
Thank you for sharing your feedback with us.
I’m truly sorry to hear about your experience with the app and our customer service—it’s definitely not the standard we aim to deliver.
I’ll log a formal complaint on your behalf so the issue can be addressed thoroughly. In the meantime, is there anything specific I can assist you with right now to make things easier for you?
Kind regards,
Marusha
Discovery Bank's reply02 Dec 2025, 10:15
Official
Hi Melissa,
Thank you for sharing your feedback with us.
I’m truly sorry to hear about your experience with the app and our customer service—it’s definitely not the standard we aim to deliver.
I’ll log a formal complaint on your behalf so the issue can be addressed thoroughly. In the meantime, is there anything specific I can assist you with right now to make things easier for you?
Kind regards,
Marusha
Thank you for sharing your feedback with us.
I’m truly sorry to hear about your experience with the app and our customer service—it’s definitely not the standard we aim to deliver.
I’ll log a formal complaint on your behalf so the issue can be addressed thoroughly. In the meantime, is there anything specific I can assist you with right now to make things easier for you?
Kind regards,
Marusha