THE WORST BANK IN SOUTH AFRICA

Recently Discovery Bank was rated the worst bank in South Africa. I wholly endorse this rating ! When Discovery was connected to FNB, their service etc. was fine. When their bank became operational I was FORCED to follow their instructions re the move. Although my FNB account is still active (no problems there), an account for me was instituted by Discovery. During the first few months there was no problem, but when they adopted the policy of changing one's login details every month, major problems rose and their attitude was one of doctrinaire. To change passwords etc every month was a nightmare and totally impractical. Their reasoning was to improve/strengthen security for one's account. It has now become so ridiculous that I can no longer access my account despite numerous efforts to do so, according to their procedures, which are difficult to follow. The PW change they insisted upon automatically affected the login to Discovery Health too (I have been a member there for decades). Their helpline is a disaster and under the current pandemic conditions their staff skills are deplorable. I have had no possibility to access my bank account for almost a month now despite talking to their Digital Support dept. and their OTP (One Time Pin) dept. (the OTP is needed each time specific details are changed, e.g. PW's, Username, phone numbers etc). Each time I have asked to be put through to a senior person, excuses are made re their availability. I am continuously told that I will receive a call back, I'm still waiting. It's easier to get through to President Ramaphosa than to get to top level management at Discovery. Since this stupid policy of theirs, their customer service has gone. Their ability to assist with solving my problem is now simply wishful thinking. Their Banking App (a requirement for using my cell phone to do my banking has been removed. How....I don't know). To get it reactivated I need to access my account and they can't help. I wonder what group of Primates actually work there ! I have now wasted so much time and money to resolve my problem, that I am considering to close the account, but I can't even do that without first being able to access the account. I'm at my wits end with them and I hope that you will be able to help/assist me. Need I say more about the worst bank in South Africa ?