TG
Terence G
1 reviews | Active since Aug 2015
26 Apr 2021, 09:22
The Worse Service! CANT UPDATE AN EMAIL ADDRESS!!!!!!!!!!!!!!!!!!! USELESS!
I have been trying to update my email address with discovery bank for over a week. I called in today and asked for my work address to be updated as my balances and notifications get sent to this address, i was told i have wait 3 days! this is total nonsense nobody wants to help and as of today my emails get forwarded to someone else! the worse service ever!
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Discovery Bank's replyOfficial
26 Apr 2021, 09:38Hi Terence
Thank you for bringing your concern to my attention.
I will follow up on this request to see why it has taken so long to be resolved. Please could you confirm when you had first tried to contact us regarding this issue?
Please remember that 3 days is the maximum time it could take to have this resolved. We do not want to over promise and under deliver. Remain assured this case is being dealt with as a matter of urgency and our team will have it resolved as soon as possible.
I would like to apologise for any inconveniences this could have caused you.
Regards
Girshwin
Thank you for bringing your concern to my attention.
I will follow up on this request to see why it has taken so long to be resolved. Please could you confirm when you had first tried to contact us regarding this issue?
Please remember that 3 days is the maximum time it could take to have this resolved. We do not want to over promise and under deliver. Remain assured this case is being dealt with as a matter of urgency and our team will have it resolved as soon as possible.
I would like to apologise for any inconveniences this could have caused you.
Regards
Girshwin
Discovery Bank's reply26 Apr 2021, 09:38
Official
Hi Terence
Thank you for bringing your concern to my attention.
I will follow up on this request to see why it has taken so long to be resolved. Please could you confirm when you had first tried to contact us regarding this issue?
Please remember that 3 days is the maximum time it could take to have this resolved. We do not want to over promise and under deliver. Remain assured this case is being dealt with as a matter of urgency and our team will have it resolved as soon as possible.
I would like to apologise for any inconveniences this could have caused you.
Regards
Girshwin
Thank you for bringing your concern to my attention.
I will follow up on this request to see why it has taken so long to be resolved. Please could you confirm when you had first tried to contact us regarding this issue?
Please remember that 3 days is the maximum time it could take to have this resolved. We do not want to over promise and under deliver. Remain assured this case is being dealt with as a matter of urgency and our team will have it resolved as soon as possible.
I would like to apologise for any inconveniences this could have caused you.
Regards
Girshwin