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leighdd L

1 reviews | Active since May 2016

17 Nov 2022, 17:35

The Nightmare is over !

If I could give 0 stars, I would. This has been the most pathetic, frustrating and time consuming process-but I have finally closed my account. Impossible to get any timeous response or communication -they don't accept emails or even monitor them. Avoid, avoid, avoid.

0
Replies (6)
Discovery Bank
Discovery Bank's reply18 Nov 2022, 10:33
Official
Hi Leigh 

Thanks for reaching out. 

This sounds so concerning, is there anything specific that I can assist you with? 

Regards
Andile
lL
leighdd L's update18 Nov 2022, 12:21
Reviewer Update
Bit late in the day Andile...
Discovery Bank
Discovery Bank's reply21 Nov 2022, 07:08
Official
Hi Leigh

Should you need anything, kindly reach out to us :)

Regards
Andile 
lL
leighdd L's update21 Nov 2022, 08:01
Reviewer Update
CLOSE MY ACCOUNT, FOR THE UMPTEENTH TIME. CLOSE MY ACCOUNT.
lL
leighdd L's update24 Nov 2022, 18:25
Reviewer Update
When I go in on the app, and on the website-I see my account is still there ???? Why ???? So you can keep charging me monthly fees ? Which part of CLOSE is so very hard to understand ?
Discovery Bank
Discovery Bank's reply02 Dec 2022, 10:38
Official
Hi Leigh 

We advised you that our account closure turnaround time is eight working days, your account was closed within that period. 

Regards
Andile