The most pathetic disgusting service ever!!!!!!!!!!

Item: Discovery Bank
Rating: 1

<p>I received a call from Discovery Card stating that my credit card was overdue on Tuesday. On Wednesday, I received a statement saying the overdue amount was R138.00. I paid in R4000.00 today and received a call from Tshidi at Discovery Card. When I asked her the purpose of her call she stated it was to thank me for my payment. A few minutes later R110.70 gets debited from my cheque account. When I call in to enquire the consultant Lindy is rude and puts the phone down in my ear!!!!!!!! I spoke to Bernie who says the system automatically deducted the money and she will ensure a refund gets done which now conveniently will only appear on Friday. And I am waiting patiently for Lindy to phone and apologise.</p>

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Replies (2)

Discovery Bank's replyOfficial

13 May 2016, 06:54

Dear shamimaj

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Discovery Bank's reply13 May 2016, 06:54

Official

Dear shamimaj

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

's updateReviewer Update

23 May 2016, 06:42

So Jaco called the next day and I told him it was all sorted as I had received an e-mail stating that the money was being refunded. Lo and behold, 11 days later and I still don't have my money!!!!!!!!!!!!!!!!!!!!!! DISCOVERY CARD STAFF ARE A BUNCH OF LYING *******!! I have left a msg with Fundiswa for Jaco to call me back.

's update23 May 2016, 06:42

Reviewer Update