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philip.sowah philip.sowah
1 reviews | Active since Jul 2015
03 Apr 2019, 18:13
The Most Outrageous, Rude and Ridiculous Card Service Ever
i have been trying to get a product upgrade for months now, today someone tell me they dont see nothing on the system, so after 2 months you dont see nothing on your system, it is very important to employ competent people because this kind of behaviour will drive clients away, i am just waiting to see what happens or how this is handled before i take a decision.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
04 Apr 2019, 09:31Hi iamqweiqu
We have processed the upgrade request on our side, however it was never finalized. This was due to us not receiving the signed quotation back from you.
Our Upgrades team will create a new quotation for you shortly, as the previous quotation has expired.
Regards
Jaco
We have processed the upgrade request on our side, however it was never finalized. This was due to us not receiving the signed quotation back from you.
Our Upgrades team will create a new quotation for you shortly, as the previous quotation has expired.
Regards
Jaco
Discovery Bank's reply04 Apr 2019, 09:31
Official
Hi iamqweiqu
We have processed the upgrade request on our side, however it was never finalized. This was due to us not receiving the signed quotation back from you.
Our Upgrades team will create a new quotation for you shortly, as the previous quotation has expired.
Regards
Jaco
We have processed the upgrade request on our side, however it was never finalized. This was due to us not receiving the signed quotation back from you.
Our Upgrades team will create a new quotation for you shortly, as the previous quotation has expired.
Regards
Jaco
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philip.sowah philip.sowah's updateReviewer Update
04 Apr 2019, 10:25Your reply suggest that i was sent the quote and i never returned it, i would like for you to please show me the proof of you sending the quote, because you have called me out as the reason for the upgrade not being done. Your guys dropped the ball and instead of you taking responsibility for that you are rather calling me a ****. I am giving your outfit time to do the right thing or else i will blow this whole thing out of proportion.
YOU TAKE FEES AND CHARGES WITH IMPUNITY AND WE DONT COMPLAIN, WHEN IT COMES TIME FOR YOU TO DELIVER THEN YOU START PLAYING GAMES AND WHEN I WASTE MY TIME TO FOLLOW UP YOU THRN TURN TO BLAME ME FOR YOUR INCOMPETENCE.
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philip.sowah philip.sowah's update04 Apr 2019, 10:25
Reviewer Update
Your reply suggest that i was sent the quote and i never returned it, i would like for you to please show me the proof of you sending the quote, because you have called me out as the reason for the upgrade not being done. Your guys dropped the ball and instead of you taking responsibility for that you are rather calling me a ****. I am giving your outfit time to do the right thing or else i will blow this whole thing out of proportion.
YOU TAKE FEES AND CHARGES WITH IMPUNITY AND WE DONT COMPLAIN, WHEN IT COMES TIME FOR YOU TO DELIVER THEN YOU START PLAYING GAMES AND WHEN I WASTE MY TIME TO FOLLOW UP YOU THRN TURN TO BLAME ME FOR YOUR INCOMPETENCE.
Discovery Bank's replyOfficial
04 Apr 2019, 10:43Hi iamqweiqu
We sincerely apologise if you feel that we called you a ****, that wasn’t the intention, we only wanted to explain why the upgrade wasn’t finalized.
The previous quotation was send to your Live email address on 22/01/2019 at 9:32am, Subject: RefNo #***#.
We have emailed you the updated quotation already, please confirm if you have received the updated quotation?
Regards
Jaco
We sincerely apologise if you feel that we called you a ****, that wasn’t the intention, we only wanted to explain why the upgrade wasn’t finalized.
The previous quotation was send to your Live email address on 22/01/2019 at 9:32am, Subject: RefNo #***#.
We have emailed you the updated quotation already, please confirm if you have received the updated quotation?
Regards
Jaco
Discovery Bank's reply04 Apr 2019, 10:43
Official
Hi iamqweiqu
We sincerely apologise if you feel that we called you a ****, that wasn’t the intention, we only wanted to explain why the upgrade wasn’t finalized.
The previous quotation was send to your Live email address on 22/01/2019 at 9:32am, Subject: RefNo #***#.
We have emailed you the updated quotation already, please confirm if you have received the updated quotation?
Regards
Jaco
We sincerely apologise if you feel that we called you a ****, that wasn’t the intention, we only wanted to explain why the upgrade wasn’t finalized.
The previous quotation was send to your Live email address on 22/01/2019 at 9:32am, Subject: RefNo #***#.
We have emailed you the updated quotation already, please confirm if you have received the updated quotation?
Regards
Jaco
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philip.sowah philip.sowah's updateReviewer Update
11 Apr 2019, 17:19AFTER ALL THE DELAY, YOUR COURIER SERVICE ALSO HAS THE GUTS AND THE NERVES TO ALSO MESS WTH MY DELIVERY, THIS THING IS GETTING WAY OUT OF HAND. PLEASE AND PLEASE AGAIN LET SOMEONE GET IN TOUCH WITH ME WITH REGARDS TO CANCELLING EVERY POLICY AND FACILITY MY BUSINESS AND I HAVE WITH YOUR OUTFIT, AFTER ALL I DOUBT YOU WILL HAVE HANDELED THIS CASE IF THE CIRCUMSTANCES WAS DIFFERENT. THANKS
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philip.sowah philip.sowah's update11 Apr 2019, 17:19
Reviewer Update
AFTER ALL THE DELAY, YOUR COURIER SERVICE ALSO HAS THE GUTS AND THE NERVES TO ALSO MESS WTH MY DELIVERY, THIS THING IS GETTING WAY OUT OF HAND. PLEASE AND PLEASE AGAIN LET SOMEONE GET IN TOUCH WITH ME WITH REGARDS TO CANCELLING EVERY POLICY AND FACILITY MY BUSINESS AND I HAVE WITH YOUR OUTFIT, AFTER ALL I DOUBT YOU WILL HAVE HANDELED THIS CASE IF THE CIRCUMSTANCES WAS DIFFERENT. THANKS
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philip.sowah philip.sowah's updateReviewer Update
25 Apr 2019, 09:05Top of the morning to you webmaster, to start of your day let me first express my profound disgust at the way and manner in which your team of card wranglers are operating, after complaining on here my card was finally straightened out, however, it took forever and the incompetence of CCD couriers your preferred ******* and ******** courier service weeks to deliver, my wife's card has still not been delivered and someway somehow they end up calling me every day.
now the newest one is that i request a limit increase on my card and till date, it hasn't been sorted, i keep getting emails asking for documents that i have already sent through, this delays the process and it makes no sense.
The reason why i have this discovery card in the first place is that my whole families life, health, and other policies are with discovery, even my wifes personal cc, so its just right that we keep everything in-house, but at this point i am too tired and fed up with all this back and forth nonsense.
Please speak to whoever you have to because I need to know what's happening, if this is a ploy to give me the runaround and later tell me no, then okay but id rather know now so i can move my policies to a much more friendlier outfit.
Thanks
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philip.sowah philip.sowah's update25 Apr 2019, 09:05
Reviewer Update
Top of the morning to you webmaster, to start of your day let me first express my profound disgust at the way and manner in which your team of card wranglers are operating, after complaining on here my card was finally straightened out, however, it took forever and the incompetence of CCD couriers your preferred ******* and ******** courier service weeks to deliver, my wife's card has still not been delivered and someway somehow they end up calling me every day.
now the newest one is that i request a limit increase on my card and till date, it hasn't been sorted, i keep getting emails asking for documents that i have already sent through, this delays the process and it makes no sense.
The reason why i have this discovery card in the first place is that my whole families life, health, and other policies are with discovery, even my wifes personal cc, so its just right that we keep everything in-house, but at this point i am too tired and fed up with all this back and forth nonsense.
Please speak to whoever you have to because I need to know what's happening, if this is a ploy to give me the runaround and later tell me no, then okay but id rather know now so i can move my policies to a much more friendlier outfit.
Thanks