The most frustrating waste of time ever! trying to join Discovey bank

As a Discovery card client for 20 years I have tried on numerous occasions to upgrade/join Discovery Bank.

My conclusion/experience after spending a huge amount of time with consultants on the phone is as follows:

Discovery bank managent have no interest whatsoever in serving their customers but rather expect customers to do their work for them. The Discovery bank IT department apparently are useless amateurs who dont umderetand their own systems because they insist that Discovery card clients needing to join the bank do their work for them.

Discovery bank management refuse to call back any client with a legitimate problem under any circumstances.

Discovery bank is interested only in communicating with the masses and their systems are designed only for call ins to call centers and no customer complaint will be followed up under any circumstances.

Discovery bank will threaten legal action as soon as a Discovery card account is in arrears by 2 or three days even when the client has not been sent a statement referring the amount owing and even when the client is unable to use his expired card.