The most frustrating banking experience I’ve ever had.

Since late 2022 or early 2023, I’ve been trying, and failing, to close my Discovery Bank account. Despite countless calls and follow-ups, the issue remains unresolved. I’m now sitting with a negative balance of over R3,000, all thanks to ongoing bank charges on an account I haven’t used in over a year.

Every time I call, I get the same scripted line: “The matter has been escalated to management.” Yet nothing changes. I’m honestly starting to wonder if their so-called management even exists — or if they’ve vanished into some corporate black hole.

To make matters worse, my communication history has mysteriously disappeared from their system. Conveniently, the only records available are from May 2025. What happened to the many other calls I made before that? Probably lost in the same black hole as their accountability.

This goes beyond poor service; it’s blatant negligence. Discovery Bank has been a nightmare to deal with, and I would strongly advise anyone considering them to think twice. Absolutely unacceptable! I am beyond annoyed. ...and wait for it ... here they come with some "we apologise for your negative experience ... bhla-bhla-bhla! We are looking into this matter...." nonsense. Nxa! And the only call reference number I have is for May 27, 2025. The rest, dololo!

Ayivalwe lebhanka, bohlulekile!