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craigbarrett.za craigbarrett.za
1 reviews | Active since Mar 2009
05 Feb 2025, 11:31
The incompetence continues.
I went through the process of switching my old Discovery credit card to a Discovery Bank card. I selected the upgrade to a black card because I travel occasionally and access to airport lounges every now and then is useful. Everything went through with no issues, the address for delivery of the card was confirmed and the process concluded. Then Discovery Bank decided to cancel the application with no explanation. So now I'm paying for a card the Discovery Bank has decided it's not going to send me.
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Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
05 Feb 2025, 11:35Good day Craig,
Thank you for reaching out to us. We will investigate the matter further for you and provide feedback as soon as we can.
Kind regards,
Gezae'
Thank you for reaching out to us. We will investigate the matter further for you and provide feedback as soon as we can.
Kind regards,
Gezae'
Discovery Bank's reply05 Feb 2025, 11:35
Official
Good day Craig,
Thank you for reaching out to us. We will investigate the matter further for you and provide feedback as soon as we can.
Kind regards,
Gezae'
Thank you for reaching out to us. We will investigate the matter further for you and provide feedback as soon as we can.
Kind regards,
Gezae'
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craigbarrett.za craigbarrett.za's updateReviewer Update
13 Feb 2025, 13:45It's now been over a week since the "investigation" started. Unsurprisingly, nothing other than Discovery hoping I'll just go away.
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craigbarrett.za craigbarrett.za's update13 Feb 2025, 13:45
Reviewer Update
It's now been over a week since the "investigation" started. Unsurprisingly, nothing other than Discovery hoping I'll just go away.
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craigbarrett.za craigbarrett.za's updateReviewer Update
28 Apr 2025, 14:39No one tried to call. There are no misssed calls, just like last time Discovery claimed they'd tried to contact me. I'm still waiting.
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craigbarrett.za craigbarrett.za's update28 Apr 2025, 14:39
Reviewer Update
No one tried to call. There are no misssed calls, just like last time Discovery claimed they'd tried to contact me. I'm still waiting.
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craigbarrett.za craigbarrett.za's updateReviewer Update
28 Apr 2025, 15:03As for the "investigation", I was incensed at the gross incompetence it once again highlighted.
Obviously no black card was received in November of 2024 since the switch was only in January of 2025. You saw that I'd switched from Platinum to Black, so you know it only happened in January.
And yes, I obviously received communication regarding the imagined cancellation. How would I have known that Discovery cancelled the application if I hadn't received a communication telling me that the application had been cancelled. The communication ****, claiming that I cancelled the application (apparently Discovery thinks I control their systems).
Obviously no black card was received in November of 2024 since the switch was only in January of 2025. You saw that I'd switched from Platinum to Black, so you know it only happened in January.
And yes, I obviously received communication regarding the imagined cancellation. How would I have known that Discovery cancelled the application if I hadn't received a communication telling me that the application had been cancelled. The communication ****, claiming that I cancelled the application (apparently Discovery thinks I control their systems).
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craigbarrett.za craigbarrett.za's update28 Apr 2025, 15:03
Reviewer Update
As for the "investigation", I was incensed at the gross incompetence it once again highlighted.
Obviously no black card was received in November of 2024 since the switch was only in January of 2025. You saw that I'd switched from Platinum to Black, so you know it only happened in January.
And yes, I obviously received communication regarding the imagined cancellation. How would I have known that Discovery cancelled the application if I hadn't received a communication telling me that the application had been cancelled. The communication ****, claiming that I cancelled the application (apparently Discovery thinks I control their systems).
Obviously no black card was received in November of 2024 since the switch was only in January of 2025. You saw that I'd switched from Platinum to Black, so you know it only happened in January.
And yes, I obviously received communication regarding the imagined cancellation. How would I have known that Discovery cancelled the application if I hadn't received a communication telling me that the application had been cancelled. The communication ****, claiming that I cancelled the application (apparently Discovery thinks I control their systems).