kK
kathrada K

1 reviews | Active since Oct 2016

02 Aug 2023, 14:23

THE FUTURE OF BANKING??? NOT

The future of Banking??? I have a Discovery bank account and Discovery credit card BUT DISCOVERY DOES NOT ALLOW AUTOMATIC DEBIT ORDERS FROM THEIR ACCOUNT TO THEIR OWN CREDIT CARD ACCOUNT!!! They insist I open an account at ANOTHER Bank (and pay more fees) & set up a debit order with another bank.

They also hide their Email address so you have no written record of your complaints. And though I finally got an address they have not responded to several emails from February! ---------- Forwarded message --------- From: <***> Date: Wed, Feb 8, 2023 at 11:54 AM Subject: Thank you for your email To: Ismail Kathrada <***> A Discovery Banker will be in touch with you as soon as possible. We take complaints seriously and will do our best to assist you. STILL WAITING FOR 5 MONTHS

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Replies (1)
Discovery Bank
Discovery Bank's reply02 Aug 2023, 17:07
Official
Hi Ismail.

Thanks for reaching out to us.

Our systems do show that your debit order has been set on your account. However, you will need to ensure that your transactions account has funds deposited into it on a monthly basis.

Failure to meet this condition will result in your account going into an unpaid status.

Regards
Girshwin