The Digital Bank with Legacy Issues
Discovery Bank is making my life hell right now. Made an Instant Transfer from Nedbank to my Discovery account on Saturday in order buy my partner a birthday present. Money still has not reflected, 3days later. Just called the bank to enquire on the matter and they can’t assist because they need a PDF proof of payment to “escalate” the matter. I’ve sent a screenshot of the payment with the Transaction ID and details of the account from which I sent the money but they insist on a PDF which I now can only get at the Nedbank. Banks are closed today so I need to do that tomorrow and wait 48hrs for them to track the payment. This seems to be a trend for making payments on weekends and they seem to be oblivious to it.
The frustration is now that I will only get the funds after the birthday and that does not sit well with me. Especially when they lay the blame on Nedbank when I’ve been transferring money from Nedbank to other banks with ease this weekend.
Do better guys. For a “Digital Bank” you’re really sending us back with this redundant processes.
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Like I said, disappointing guys.
Like I said, disappointing guys.
Thank you for your patience while I investigated this for you.
We acknowledge your frustration and sincerely apologize for any inconvenience caused.
The Payments Team does require a proof of payment document containing the transaction details in order to investigate the missing payment.
Could you please confirm whether the payment was processed as an immediate payment?
Kind Regards,
Onthatile
Thank you for your patience while I investigated this for you.
We acknowledge your frustration and sincerely apologize for any inconvenience caused.
The Payments Team does require a proof of payment document containing the transaction details in order to investigate the missing payment.
Could you please confirm whether the payment was processed as an immediate payment?
Kind Regards,
Onthatile