The consultants and their superiors provided reckless and subpar service.

I joined Discovery Bank with high hopes for the future, but my experience has been disappointing. On August 26, 2024, I encountered a minor issue and requested the bank to reverse a transaction. Despite contacting them multiple times and speaking to various consultants, I have not received a satisfactory response. Some consultants promised a refund by a certain date, but nothing has materialized. Furthermore, a recent unauthorized debit by a company called Tracelo has compounded my frustration. Despite informing Discovery Bank that I did not authorize this transaction, my funds have not been reversed. The first consultant I spoke to in the ***** department was unhelpful and rude, adding to my distress. I am considering reaching out to the banking ombudsman for assistance, as I feel that the bank's handling of these matters has been both *********** and disrespectful. I feel like all these consultants and their superiors are very *********** I need my monies to refunded today