The Biggest regret in changing Banks I have ever Made Banking with Discovery

I have never regretted changing Banks in all my life like I do banking with discovery and rest assured I am changing Banks there is no way I am staying in this abusive relationship. I thought because most of my things are with discovery their bank would be just as good but man are they technologically outdated and the customer service leaves a bitter pungent taste in your mouth.

I lodged my first transnational dispute with them on the 30th of May 2020 and sent my dispute forms to them on the 3rd of June 2020 when monies was taken from my account without my authorization from a merchant I do not know of. I followed up with them on the 26th of June and I spoke to Zanele because they said that it takes 21 days which is their turnaround time for disputes. Zanele confirmed that they never received my documents and which email address did I send the documents to, I told her and she asked that I send the documents to her personally of which I did and she confirmed receipt of them and that she would call me back. On the 29th of June 2020 my account was debited again by the merchant and I called discovery to report this matter and was told that it needs to go to ***** and I asked if my other dispute was processed of which I was told that no the matter was never escalated but that it would be now of which I received a case number for it finally.

I was then put through to the ***** department I explained what happened, they asked that I send the dispute form to them of which I did and they said they would call me back and that within 3 days they will give me feedback, I received an sms advising me of the same thing then I had hope. I called the ***** department 4 or 5 days later asking what is happening to which no one gave me a straight answer and that the 3 day timeline I should not take literally but more of a guideline, this comment blew my socks off. I called them today because till this day no one ever calls me back even when I ask them to and if they promise they will because I call stay on the phone for 40 minutes plus till my airtime runs out every time, I was given promises every time. today I went through the same cycle of not receiving answers again because I told them that I have done my part and they gave me case numbers and the 21 days has long passed what is their excuse now apart from passing the buck on every department and I received no answers even when I said I am not putting the phone down till a manager speaks to me of which I was told they can only be emailed.

of the numerous times I have called Discovery Bank, I have spoken to Letta, Entle, Neo, Mpho and I forgot the other ladies name but the last person I spoke to who was brutally honest with me was Abulele Gwanya who's honesty I appreciate and told me that no case was ever lodged with the ***** Department, not even the case I followed up on and received an sms for was ever lodged and that my cases were with the customer service department and they never escalated the cases to *****, this has also blew my mind and have tried to be calm as ever because had Discovery Bank be up to date with all the latest Internet Banking developments I would have reversed these debits myself as they are under a standard fee that a client can do it themselves and not report it to the bank which the funny thing is I sent a complaint to Discovery Bank separate to this and to date have also never received feedback from.

You can be rest assured that I am changing Banks as soon as they reverse my money. I am tired of discovery and my journey ends with them and it has hardly been 6 months but I do not care, I would rather have high banking fees then deal with this level of incompetence. I do not want to hear anything about my case being escalated and it taking x amount of days when I held up my end. I have asked for my call records with them even though today I am to be called by Justice who is a investigator, I want those call records I had with these agents and it would an insult of great proportion if an agent contacts me and not a manager.

I have never been this angry and disgusted that I feel sick all because people cannot do their jobs properly.