DW
Delille W
1 reviews | Active since Feb 2013
25 Mar 2025, 15:05
The bank was contacted regarding multiple *****ulent transactions
The bank was contacted regarding multiple *****ulent transactions. After calling 4 times with promises to call back, they never did. After more attempts somehow someone called and the transactions were reversed. However, Visa add it again to my account stating Discovery Bank has "security" in place. My question could answer how other merchants from Dubai and AED could access my account at the same time I was busy with an online transaction with a UK merchant? When going through the prompts to authorise the payment, I was not aware that other *****ulent merchants also have access, and I was under the understanding it is with the UK merchant.
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Replies (6)0
Replies (6)
Discovery Bank's replyOfficial
25 Mar 2025, 15:33Hey Delile
Thanks for reaching out to us, we are so sorry for the experience that you have had.
Are you fami**** with the Dubai and AED merchant? It could also be that the UK merchant was just a front for the ********** transaction. However further investigations would need to take place.
Please kindly contact our ***** team directly for further investigations if you would like this transaction to be investigated? They are available on ***.
Kind regards,
Mpho.
Thanks for reaching out to us, we are so sorry for the experience that you have had.
Are you fami**** with the Dubai and AED merchant? It could also be that the UK merchant was just a front for the ********** transaction. However further investigations would need to take place.
Please kindly contact our ***** team directly for further investigations if you would like this transaction to be investigated? They are available on ***.
Kind regards,
Mpho.
Discovery Bank's reply25 Mar 2025, 15:33
Official
Hey Delile
Thanks for reaching out to us, we are so sorry for the experience that you have had.
Are you fami**** with the Dubai and AED merchant? It could also be that the UK merchant was just a front for the ********** transaction. However further investigations would need to take place.
Please kindly contact our ***** team directly for further investigations if you would like this transaction to be investigated? They are available on ***.
Kind regards,
Mpho.
Thanks for reaching out to us, we are so sorry for the experience that you have had.
Are you fami**** with the Dubai and AED merchant? It could also be that the UK merchant was just a front for the ********** transaction. However further investigations would need to take place.
Please kindly contact our ***** team directly for further investigations if you would like this transaction to be investigated? They are available on ***.
Kind regards,
Mpho.
DW
Delille W's updateReviewer Update
25 Mar 2025, 16:27Mpho, thanks for your response. It is record for D, that normally fails to respond. I did speak to the ***** Dep and still waiting for the manager to call me as promised. NO, the UK merchant is legal and NOT affiliated with the others. They are well known, and I received the item ordered. You did not addressed the issue of security. Drop your superior attitude and solve the irregular and *****ulent of nearly R10 000 on my account
DW
Delille W's update25 Mar 2025, 16:27
Reviewer Update
Mpho, thanks for your response. It is record for D, that normally fails to respond. I did speak to the ***** Dep and still waiting for the manager to call me as promised. NO, the UK merchant is legal and NOT affiliated with the others. They are well known, and I received the item ordered. You did not addressed the issue of security. Drop your superior attitude and solve the irregular and *****ulent of nearly R10 000 on my account
DW
Delille W's updateReviewer Update
26 Mar 2025, 12:59Good day.
Another day and no call from the ***** department Manager - 2 days and waiting It demonstrates D is not serious about their services and clients.
Another day and no call from the ***** department Manager - 2 days and waiting It demonstrates D is not serious about their services and clients.
DW
Delille W's update26 Mar 2025, 12:59
Reviewer Update
Good day.
Another day and no call from the ***** department Manager - 2 days and waiting It demonstrates D is not serious about their services and clients.
Another day and no call from the ***** department Manager - 2 days and waiting It demonstrates D is not serious about their services and clients.
Discovery Bank's replyOfficial
28 Mar 2025, 12:19Hi Delille
Please confirm if you have received any feedback or communication from our ***** team yesterday, 27 March 2025?
Kind regards,
Mpho.
Please confirm if you have received any feedback or communication from our ***** team yesterday, 27 March 2025?
Kind regards,
Mpho.
Discovery Bank's reply28 Mar 2025, 12:19
Official
Hi Delille
Please confirm if you have received any feedback or communication from our ***** team yesterday, 27 March 2025?
Kind regards,
Mpho.
Please confirm if you have received any feedback or communication from our ***** team yesterday, 27 March 2025?
Kind regards,
Mpho.
DW
Delille W's updateReviewer Update
28 Mar 2025, 12:32Good day,
I spoke to Clive yesterday. The matter was sent back to Visa for review. However, we are not on the same page about the number of *****ulent transactions from 2 different merchants. He claims he only saw on my account, the one merchant and not two. There are multiple transactions for each R2173.66 and R2239.15 respectively.
I spoke to Clive yesterday. The matter was sent back to Visa for review. However, we are not on the same page about the number of *****ulent transactions from 2 different merchants. He claims he only saw on my account, the one merchant and not two. There are multiple transactions for each R2173.66 and R2239.15 respectively.
DW
Delille W's update28 Mar 2025, 12:32
Reviewer Update
Good day,
I spoke to Clive yesterday. The matter was sent back to Visa for review. However, we are not on the same page about the number of *****ulent transactions from 2 different merchants. He claims he only saw on my account, the one merchant and not two. There are multiple transactions for each R2173.66 and R2239.15 respectively.
I spoke to Clive yesterday. The matter was sent back to Visa for review. However, we are not on the same page about the number of *****ulent transactions from 2 different merchants. He claims he only saw on my account, the one merchant and not two. There are multiple transactions for each R2173.66 and R2239.15 respectively.
Discovery Bank's replyOfficial
28 Mar 2025, 12:43Hey Delille
Thanks so much for confirming.
Please send screenshots or proof of the transactions so we can forward them for him to review since he cannot see them? Please use the email address ***?
Kind regards,
Mpho.
Thanks so much for confirming.
Please send screenshots or proof of the transactions so we can forward them for him to review since he cannot see them? Please use the email address ***?
Kind regards,
Mpho.
Discovery Bank's reply28 Mar 2025, 12:43
Official
Hey Delille
Thanks so much for confirming.
Please send screenshots or proof of the transactions so we can forward them for him to review since he cannot see them? Please use the email address ***?
Kind regards,
Mpho.
Thanks so much for confirming.
Please send screenshots or proof of the transactions so we can forward them for him to review since he cannot see them? Please use the email address ***?
Kind regards,
Mpho.