GH
Gavin H

1 reviews | Active since Jan 2018

15 Sept 2020, 11:18

The Bank that will change your good behavior forever.

Discovery Bank / World First Behavioural Bank. The name says it all, it will change your behavior for ever. The most useless banking institution in the world. One cannot manage your accounts via the app and there is no one to contact to complete changes on your account. The bank is so ashamed of the service it delivers, thus no contact details to mail a query. There is only a call center number, who will intern supply you with no assistance, but give you an email address to mail your query to. When you follow up on your query you will be informed of the email address and be requested to mail another query, and so the endless loop of incompetence continues. They have a turn around time of 3-5 working days which leaves much to be desired. Do not leave your reputable banking institution for this circus,.......

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Replies (1)
Discovery Bank
Discovery Bank's reply09 Oct 2020, 15:02
Official
Good day Gavin

Apologies for the delayed response and thank you for bringing your concerns to our attention. 

We investigated your query and our records indicate that you have been contacted by one of our Executive Relationship manager's who has assisted in resolving your query. 

Once again, we would like to extend our sincere apologies for the delay and frustration caused to you in this regard. 

Regards 
Neo