DB
Dee B

1 reviews | Active since Sept 2016

05 Nov 2020, 14:53

Thank you You can keep your technology

I belong to Discovery medical aid and Discovery Insure. Am trying to open a tax-free account with Discovery but am about to give up. I spent hours working on your website, got irritated by it, so asked for a consultant to contact me so I could SPEAK to them and get the info. Being a senior citizen, my hours on this earth are precious. I have spent at least 4 or 5 of them trying to open an account with Discovery. Someone did phone me, very nice lady, and helped me to download your App and told me that everything would be fine on the App and I could research which bank account I want. EXCEPT that when I sign on I am invited to open and 'savings account' and CANNOT get away from that screen to investigate other options. I repeat. My experience with your website, whether on my laptop or on the App. is appalling and I cannot waste any more time. The latest trend of relying on stupid Apps to do business nowadays is extremely irritating and your shying away from speaking to a customer and opening up the account on the TELEPHONE is not acceptable to me. Thank you. I will be going to African Bank to open my account.

0
Replies (2)
Discovery Bank
Discovery Bank's reply12 Nov 2020, 17:51
Official
Hi Dorothy

I am sorry to hear about your experience with us. I have had a look at your account and I can confirm that you successfully managed to open an account with us. 

Regards
AJ
DB
Dee B's update04 Dec 2020, 15:12
Reviewer Update
Yes, I did indeed manage to open an account with you, in fact I managed to open 3 of them wen I only wanted one. I repeat annoyingly frustrating website.