*********** & terrifying bank

Discovery is not ready to be a bank. It is the best life & health service provider I agree but not equipped enough to be a bank. I switched my salary after a month of joining discovery bank ,switched & updated all my debit orders merchants with new banking details, I did all the admin as we know how and supposedly. The 31st March came and no action was taking place, and never received De*****eck notification to approve . When I called I was told that I should’ve contacted discovery about switching my debit orders and I need to fill up a form stating each of my debit order companies and their references and have to attach my previous bank statement and underline what needs to be switched. And that’s not all, the process takes 48 days to be final depending on the merchants response. Like who does that in 2023!!!! With so much technology to make customers lives easy!! Where do they come from with this ancient way of banking!!? These day we do everything digital, filling up a form like for real!? I had the shock of my life, I was so frustrated , angry and actually ****ed off and regretted my decision of moving to discovery. I can’t explain the frustration of knowing that my debit orders will not be paid and they kept on bouncing back with rejection from debiting and i had to deal with the chaos of all that and do manual payments where i could and reinstate my old banking details, moving money from the stupid discovery bank account to my old bank and all that !!! And when you click debit orders switch from the app you only can switch medical Aid & insurance and there is no information written anywhere which says call them if you want to switch other merchants!!! I asked them if they know how much **** they’ve put me in and they couldn’t do much other than saying sorry, they still don’t have other services, then why not communicate properly and check on new customers and tell them what they must be aware of and check their plans???! It seems to me that Discovery is trying to be a better bank and encouraging people to manage their finances better etc..etc all that **** ,but forgetting to be a proper 20th century bank and the” Future” that they are emphasising on!! Oh and if you are a Forex trader, don’t use discovery bank card to transact, it’s blocked from doing that, I don’t know what more **** is there to oppress the bankers but I am so furious and disappointed!! And not sure if by end of April my bills will be paid or if I should go back to my old bank I’m so frustrated!!!