Terrible support and plain incompetence

I want to highlight my utter disgust with Discovery Card. A month a go we initially thought that there was a ********** transaction going of our card, we continued to open a ***** case and get the card cancelled, however upon further investigation it was merely a very bad transaction description from the supplier. we asked Discovery not to reverse the payment, amd even got confirmation twice that the payment will not be reversed - by the way it was. as this was payment regarding a booking the second payment was requested 23 September, guess what, dicovery took the liberty of reversing it again without calling us first to check the payment, so upon calling them, no-one is able or willing to help get the transaction to go through, so bottom line, we have a real risk of our accommodation booked in france to be cancelled in mid flight, showing up at the front door with a 6month old baby and no where to stay!

Well done Discovery, if this is any indication of your service offering when your bank launch then count me out!!!