Terrible service, systems and app

SHOCKINGLY BAD SERVICE, SYSTEMS AND APP! Accepted my fica documents upon credit card application, then told me they need additional proof of address. I tried various forms of proof of residents, drove to Pretoria branch for assistance and phoned - yeg no one could help me eventhough my proof of address was sufficient according to app requirements. The bank then refused my debit order and its not possible to pay from another bank but then put me in arrears. Emails to the complaints department take days for a reply. Nthabiseng from their collections department is extremely rude and abrupt over the phone and cuts you short when you talk. I thought this was an esteemed bank and company but the opposite! The banking app also malfunctions which makes it harder to submit documents and no one is able or prepared to listen and help. I will cancel my medical aid and bank account with them as soon as I get any assistance in doing so. A very bad and frustrating experience affecting my credit record and wasting a lot of time.