1 reviews | Active since Oct 2021
Terrible service, Poor Communication
I recently obtained a full suite from Discovery and even qualified for the 100% gym discount through Vitality. Thus far, I have not enjoyed the benefit and only receive 75% off. A debit order switch was requested and has still not been completed. One would assume that because Discovery and Virgin Active are in a partnership, this should not have been an issue, however I cannot the gym as a result and Virgin has advised that I contact Discovery to make payment which does not make sense if Discovery have confirmed that I qualify for the 100% discount. I'm regretting my decision to move to Discovery as there is no alignment between them and their partners. I had a similar case at Dischem and Woolworths where I was advised to apply for new Vitality cards with their respective stores so they've sold me the idea of these benefits with their partners, however, I'm not enjoying them as a result of their lack of onboarding. Avoid if possible.
Thank you so much for reaching out.
I'm so sorry for your recent experience with Discovery Bank but I'd love to assist you to show that there are better experiences to be had with Discovery Bank.
I had a look at your portfolio and see that the debit order switching form was submitted and actioned.
Virgin Active has blocked us from transferring your debit order.
Certain providers do not allow us to switch the clients debit orders on their behalf. This can be in line with the POPI act as they want to protect the clients personal information.
The provider may have their own documents for you to complete or want you to update your banking details directly on the providers APP or website or call them directly.
Thank you so much for reaching out.
I'm so sorry for your recent experience with Discovery Bank but I'd love to assist you to show that there are better experiences to be had with Discovery Bank.
I had a look at your portfolio and see that the debit order switching form was submitted and actioned.
Virgin Active has blocked us from transferring your debit order.
Certain providers do not allow us to switch the clients debit orders on their behalf. This can be in line with the POPI act as they want to protect the clients personal information.
The provider may have their own documents for you to complete or want you to update your banking details directly on the providers APP or website or call them directly.