BW
Bertus W
1 reviews | Active since May 2026
06 May 2026, 13:53
Terrible service from Diacovery Bank
Terrible, terrible service. Been approved dor a credit card, but needs to accepts the offer on the app. Been unable to access the app for weeks. Abaolutely no resolve from Discovery Bank. Just hearing ' it's been eacalated', but still can not access the app or log in!!
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
06 May 2026, 14:08Hi Bertus W,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
Discovery Bank's reply06 May 2026, 14:08
Official
Hi Bertus W,
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.
We will return with feedback as soon as possible.
Kind regards,
Tyrone
BW
Bertus W's updateReviewer Update
06 May 2026, 14:13That is what everyone says and nothing happens!! 😡 Just being referred from one person to the other. Last person I spoke to, using 20min of airtime wat Lindsey and Zandile Dube, Nhloko, just about everyone. Even emailed Adrian Gore which is foo important to reply.
BW
Bertus W's update06 May 2026, 14:13
Reviewer Update
That is what everyone says and nothing happens!! 😡 Just being referred from one person to the other. Last person I spoke to, using 20min of airtime wat Lindsey and Zandile Dube, Nhloko, just about everyone. Even emailed Adrian Gore which is foo important to reply.
Discovery Bank's replyOfficial
06 May 2026, 14:51We do apologize for that.
We have logged an escalation request and are currently waiting for feedback, we will share this with you once we have it.
Kind regards,
Tyrone
We have logged an escalation request and are currently waiting for feedback, we will share this with you once we have it.
Kind regards,
Tyrone
Discovery Bank's reply06 May 2026, 14:51
Official
We do apologize for that.
We have logged an escalation request and are currently waiting for feedback, we will share this with you once we have it.
Kind regards,
Tyrone
We have logged an escalation request and are currently waiting for feedback, we will share this with you once we have it.
Kind regards,
Tyrone
BW
Bertus W's updateReviewer Update
06 May 2026, 16:12Also complaining to the banking Ombud and Consumer complaints. Unacceptable!!!
BW
Bertus W's update06 May 2026, 16:12
Reviewer Update
Also complaining to the banking Ombud and Consumer complaints. Unacceptable!!!
BW
Bertus W's updateReviewer Update
08 May 2026, 16:56Why is it written PAUSED on my Discovery app next to my card? You also did not do a reasonable assessment and only granted me R300 credit?! Insulting!!
BW
Bertus W's update08 May 2026, 16:56
Reviewer Update
Why is it written PAUSED on my Discovery app next to my card? You also did not do a reasonable assessment and only granted me R300 credit?! Insulting!!
BW
Bertus W's updateReviewer Update
09 May 2026, 00:35Can you please respond??!
BW
Bertus W's update09 May 2026, 00:35
Reviewer Update
Can you please respond??!
BW
Bertus W's updateReviewer Update
09 May 2026, 11:02So Discovery bank can now only afford to give R300 credit on Credit Cards?
BW
Bertus W's update09 May 2026, 11:02
Reviewer Update
So Discovery bank can now only afford to give R300 credit on Credit Cards?
Discovery Bank's replyOfficial
11 May 2026, 09:20Hi Bertus W,
Your card shows as paused in the app until it’s delivered for your security. In the meantime, you can still transact using your virtual card in the app.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Then just follow the prompts to add this card, then add it to your digital wallet on the phone.
Regarding your credit limit, assessments are based on available information and are done in a fair and responsible manner. If your profile changes, this may be reviewed over time.
Kind regards,
Tyrone
Your card shows as paused in the app until it’s delivered for your security. In the meantime, you can still transact using your virtual card in the app.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Then just follow the prompts to add this card, then add it to your digital wallet on the phone.
Regarding your credit limit, assessments are based on available information and are done in a fair and responsible manner. If your profile changes, this may be reviewed over time.
Kind regards,
Tyrone
Discovery Bank's reply11 May 2026, 09:20
Official
Hi Bertus W,
Your card shows as paused in the app until it’s delivered for your security. In the meantime, you can still transact using your virtual card in the app.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Then just follow the prompts to add this card, then add it to your digital wallet on the phone.
Regarding your credit limit, assessments are based on available information and are done in a fair and responsible manner. If your profile changes, this may be reviewed over time.
Kind regards,
Tyrone
Your card shows as paused in the app until it’s delivered for your security. In the meantime, you can still transact using your virtual card in the app.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Then just follow the prompts to add this card, then add it to your digital wallet on the phone.
Regarding your credit limit, assessments are based on available information and are done in a fair and responsible manner. If your profile changes, this may be reviewed over time.
Kind regards,
Tyrone