CP
Cheree P
1 reviews | Active since May 2015
25 Nov 2020, 10:08
Terrible service - Discovery Bank
I have requested to have my credit card cancelled since beginning August. In fact, I never opted for the Discovery Bank transition since their move from FNB. I haven’t used the old credit card for years and don’t have the new card. After numerous calls, emails, discussions this has still not been resolved. They are quick to send me statements with their fees every month but no reply to my cancellation. I even had an email from Adrian Gore apologizing for the delay but to no avail. Need this resolved urgently!
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Replies (2)
Discovery Bank's replyOfficial
25 Nov 2020, 16:56Hi, Cheree
We sincerely apologize for your recent experience with Discovery Bank, we are currently liaising with the relevant department and will provide feedback. Regards, Discovery Bank.
We sincerely apologize for your recent experience with Discovery Bank, we are currently liaising with the relevant department and will provide feedback. Regards, Discovery Bank.
Discovery Bank's reply25 Nov 2020, 16:56
Official
Hi, Cheree
We sincerely apologize for your recent experience with Discovery Bank, we are currently liaising with the relevant department and will provide feedback. Regards, Discovery Bank.
We sincerely apologize for your recent experience with Discovery Bank, we are currently liaising with the relevant department and will provide feedback. Regards, Discovery Bank.
CP
Cheree P's updateReviewer Update
05 Dec 2020, 08:39Good day,
It has been over a week and no feedback as promised above. This is very frustrating since I don’t have a Discovery Bank credit card, so this is as I repeat again, an unused inactive account asking me to pay fees. Why is there no response, but quick to ask for payment and audacity to say there is restrictions.
Urgently awaiting a response with effective cancellation.
It has been over a week and no feedback as promised above. This is very frustrating since I don’t have a Discovery Bank credit card, so this is as I repeat again, an unused inactive account asking me to pay fees. Why is there no response, but quick to ask for payment and audacity to say there is restrictions.
Urgently awaiting a response with effective cancellation.
CP
Cheree P's update05 Dec 2020, 08:39
Reviewer Update
Good day,
It has been over a week and no feedback as promised above. This is very frustrating since I don’t have a Discovery Bank credit card, so this is as I repeat again, an unused inactive account asking me to pay fees. Why is there no response, but quick to ask for payment and audacity to say there is restrictions.
Urgently awaiting a response with effective cancellation.
It has been over a week and no feedback as promised above. This is very frustrating since I don’t have a Discovery Bank credit card, so this is as I repeat again, an unused inactive account asking me to pay fees. Why is there no response, but quick to ask for payment and audacity to say there is restrictions.
Urgently awaiting a response with effective cancellation.