Terrible Service / Completely Unusable / Nothing Works!

Discovery as a whole has been getting worse and worse, gradually reducing vitality and other healthy living benefits for the past few years. Now with Discovery Bank, they have 100% completely failed their customers and this bank is a JOKE to put it mildly!

My card was moved to the so called Discovery Bank without anybody asking me and without my consent, now I no longer get OTPs when I try to make online payment, I used to get them in my email, as I spend lots of time overseas where there is no roaming for my SA phone, so I don't have other option. After my card was moved without my consent, I no longer get OTPs and consequently I cannot make payments, the OTPs are apparently now being sent to my phone, which is inactive due to lack of roaming. I emailed them last week, the email response was totally useless, telling me to call them, which I did, after spending the equivalent of R 200 on an international phone call they said that it will be fixed within 24h. Now it is about a week later and I still don't get OTPs in my email. I tried calling again, now their call centre requires an OTP as well, sent to my mobile in order to speak to an operation - TRULY pathetic! What kind of brainless retard would make it so that you can't call for support without OTP??????? How pathetic can Discovery get??? I sent email 3-4 days ago, no response either.

Stay away from this BS bank! This is yet another **** from Discovery! Their Insurance is a **** too, they give you a low rate to sign you up, on the second year (after a claim-less year), instead of reducing your premium due to car depreciation, they increase it few times more than the inflation!

I don't get discovery miles anymore (enquired about this, no response), vitality points collection requirements have been increased for the highest status, while the opportunity to earn points have been conveniently decreased, to make it impossible to maintain highest status (not that it matters that much anymore, since there are hardly much rewards anyway).

Vitality active benefits have been reduced several times as well!!!

Discovery looked like a great company few years ago, now it is the worst!!! I am strongly considering cancelling, I can't use my credit card anymore, the other benefits have been greatly reduced or removed or not working, it is not worth the high premium anymore.