Terrible service , card blocking, pathetic

Hi Mpho ,

Please can I provide more details ? Are you joking ? Due to the Staff at discover Bank and your entire system not functioning like it should you should have a record of what financial burden discovery placed me with just locking my card I suggested you get a case manager to call me tomorrow as this was mentioned to me by your line managers you have records of the phone calls do your job and listen to them before you ask me to provide you with details I'm waiting for your call.

TO express my extreme dissatisfaction with the service I received on the day. Despite having sufficient funds, my card was declined three times during a critical transaction. Upon contacting your customer service team, I was informed that the issue was due to a block on my card, which was allegedly caused by your bank's error. Not my negligence it was your bank. I'm being open and honest I called 4 times and was left on the calls for 20mins at a time .

The blockage resulted in significant financial losses for me, as I was unable to access my funds to complete a time-sensitive transaction. Despite numerous follow-up calls and assurances from your staff that the issue would be resolved, I was left without a solution.

I was initially told that the block would be lifted within 24 hours, but this did not happen. Subsequent calls yielded no resolution, and I was informed that a case manager would contact me. However, it has been over a week, and I have yet to receive a call.

I request that you take immediate action to resolve this matter. If I do not receive a satisfactory response, I will require you to provide me with the recordings of all my calls on that day, as I intend to pursue legal action.

Made contact with Discovery today.
Call center agent advised 5 days to review the matter 21days to resolve the matter ? This was not mentioned to me in any of my pervious calls I was advised today again it will.be 5 more days to review and then 21days.
Simple should you not resolve the matter please make contact with me I will require a copy of the voice calls and will be reporting the matter to the ( NFO )

Formal Complaint regarding Poor Service and Unresolved Issue

Dear Discovery Bank Complaints Department,

I am writing to express my extreme disappointment and frustration with the service I have received from Discovery Bank. Despite my repeated attempts to resolve the issue, I have been met with inadequate responses and a lack of resolution.

The issue began when my card was blocked, and I was informed by a call center agent that the block was due to an error on the part of Discovery Bank. I was forced to make multiple calls to attempt to resolve the issue, during which time I explained that I had limited time and urgent business commitments that required access to my funds. Unfortunately, my requests for assistance were met with indifference, and I was not provided with any meaningful resolution or compensation for the losses I incurred as a result of the bank's error.

To my surprise, your department's response to my formal complaint attributed the issue to a connectivity problem, which is contrary to the information provided by the call center agent. I find this discrepancy to be unacceptable and an attempt to shift the blame away from the bank's responsibility.

I have tried to be patient and cooperative throughout this process, but it has become clear that Discovery Bank is not committed to providing adequate service or resolving customer complaints in a fair and timely manner. In light of this, I am left with no choice but to escalate this matter to the Ombudsman for Banking Services.

I request that you provide a detailed response to this complaint, including an explanation for the discrepancy in the information provided and a commitment to providing fair compensation for the losses I have incurred.

Please find attached all relevant correspondence and documentation supporting my complaint

"I'm having trouble understanding why my issue hasn't been resolved. And why is this my problem.To clarify, on the morning in question, my card was blocked and declined. When I called your customer service, the representative confirmed that the card was blocked, but your team stated due to a network or service issue.

However, the issue was not resolved promptly. The representative incorrectly allocated my issue to the wrong department, requiring me to call back and have it reassigned. After they stated it takes 24 to resolve without a notification hence I'm saying I had to as a customer call your team

I explicitly informed your team that I needed access to my funds by 2:00 PM to purchase fuel for a customer delivery. Unfortunately, the issue was not resolved until 3:00 PM, causing me significant inconvenience and financial loss do you still not understand ?

I would appreciate it if you could explain why my issue was not resolved in a timely manner, despite my clear communication of the urgency." Will I be compensated for the loss yes or no ?

Your response will determine if I approach the Ombudsman.

I have sent your so called Relationship Manager Emails no response no reply nothing so what am I suppose to do and stop bending around the question.

Regardless of the fact the card was not active when I needed it to be