Terrible service at ***** department

Phoned and reported ***** on my account on the 8/2/2025 and only received a call back regarding this on the 4/2/2025. Nearly a month later! Absolutely disgusting. Also they canceled my card and then charged me R200 to replace it 👀 which is an outrageous amount considering some bank replace the the card free of charge if its *****.

Also was told sorry it was Temu who decided to reprocess a payment for an order that was already paid for. Discovery then said they couldn't reverse it and that I need to chat to temu, only for Temu to say it wasn't them. When I phoned Discovery back I was informed that they have proof it's Temu but can't provide the proof? Starting to look like there is some kind of cover up...the call agents are also very unhelpful.