1 reviews | Active since Sept 2018
Terrible service at a gimmick bank
I requested my acc to be closed on the 22nd, after it being paid up. I get told it can take up to 8 working days, on the 1st, I get charged - Monthly facility fee, interest, monethly account fee, vitality money premium ( I closed Vitality months ago ) I speak to an agent on whatsapp.
1. It takes up to 8 working days to close the account - the request for closure was on the 22nd. 2. Interest is charged from the previous cycle, yet I paid the account in full on the 21st. 3. I am still waiting for the email confirmation that the account will be closed as advised by 2 agents, it is 7 working days later.
I suspect that they pushed it to get a measly R299.73, I have since made an immediate payment of R220.00 and expect my acc to be closed by the 02/09/2025 as it would be 8 working days. But I doubt it will.
Discovery advertises as being a world class bank and all the benefits but do yourself a favor, stick to the other banks. They will charge you for nonsense and take ages to close your account, so they can collect bank fees.
No one so many truths are being exposed on Linkedin about Discovery as a whole.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
I am looking into this for you, and will get back to you.
Kind regards,
Mpho.
The account has been closed.
You will be sent a confirmation of your closure by close of business.
Kind regards,
Mpho.
The account has been closed.
You will be sent a confirmation of your closure by close of business.
Kind regards,
Mpho.
-Monthly facility fee - charged on the 31st already but again on the 02/09
-Monthly Account fee - charged on the 31st already but again on the 02/
-Vitality Money Premium -charged on the 31st already - I have not had Vitality for months but again on the 02/09
-Account closure - Imagine being charged closing your account LOL
Nah Discovery Bank and how they operate is really funny, but I am glad South Africa has platforms like Hellopeter, where we can expose corporations for who they really are and how they will ******* anyone.
I am genuinely not surprised that you bank has 1 star rating with 5,506 Reviews.
-Monthly facility fee - charged on the 31st already but again on the 02/09
-Monthly Account fee - charged on the 31st already but again on the 02/
-Vitality Money Premium -charged on the 31st already - I have not had Vitality for months but again on the 02/09
-Account closure - Imagine being charged closing your account LOL
Nah Discovery Bank and how they operate is really funny, but I am glad South Africa has platforms like Hellopeter, where we can expose corporations for who they really are and how they will ******* anyone.
I am genuinely not surprised that you bank has 1 star rating with 5,506 Reviews.
Please note each Discovery product has Vitality, therefor the Vitality product that you were charged for was for your bank rewards, however this is inclusive in the monthly account fee that you agreed to upon opening your account.
Your account has been closed, therefor the fees were reversed as the closure was in progress on their payment due date.
Kind regards,
Mpho.
Please note each Discovery product has Vitality, therefor the Vitality product that you were charged for was for your bank rewards, however this is inclusive in the monthly account fee that you agreed to upon opening your account.
Your account has been closed, therefor the fees were reversed as the closure was in progress on their payment due date.
Kind regards,
Mpho.