Terrible Service and experience

Item: Discovery Bank
Rating: 1
Author: Gabrielle O

No communication , I constantly have to follow up every day since last week saturday 08 November 2025 , this bank locked my account said it was a ***** lock I explained the situation to about 4 agents my account is still locked to this day please unlock my account I do not involve myself in *****ulent activities I need access to my bank account this is now ridiculous please unlock my account as a matter of urgency , your agents say they will call back this never happens

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

13 Nov 2025, 18:42

Hi Gabrielle O,

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile

Discovery Bank's reply13 Nov 2025, 18:42

Official

Hi Gabrielle O,

I sincerely apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile

Gabrielle O's updateReviewer Update

14 Nov 2025, 16:18

Thank you for your assistance I see I have my account unlocked thank you my issue is resolved

Gabrielle O's update14 Nov 2025, 16:18

Reviewer Update

Thank you for your assistance I see I have my account unlocked thank you my issue is resolved

Discovery Bank's replyOfficial

14 Nov 2025, 16:25

Hi Gabrielle O,

I’m glad I was able to assist you, and I sincerely apologize once again for the experience you had with us.

Have a lovely weekend!

Kind regards,
Onthatile

Discovery Bank's reply14 Nov 2025, 16:25

Official

Hi Gabrielle O,

I’m glad I was able to assist you, and I sincerely apologize once again for the experience you had with us.

Have a lovely weekend!

Kind regards,
Onthatile