Terrible Service

I am extremely disappointed with the poor and frustrating service I have received from Discovery Bank regarding a forex payment I initiated on 22 October 2025.

Despite repeated follow-ups every day Discovery Bank has failed to provide an MT103, a standard and essential document required to trace an international payment. This failure has left me unable to locate or confirm the status of my funds.

To date (29th January 2026), Discovery Bank has: Not issued the MT103 Not provided a clear explanation Not offered a resolution timeline

This constitutes a serious service failure and lack of transparency from a regulated financial institution. I expect immediate corrective action, including the release of the MT103 and full disclosure regarding the status of my funds.