TM
Tibelo M
1 reviews | Active since Aug 2022
04 Oct 2023, 14:12
Terrible Service
I got highjacked and lost my phone. I called Discovery ***** to deactivate my device and app ( ***** case, ***). Now I need to do transactions via online banking and the website wants me to verify myself through banking app of which I am currently not using a smartphone. Terrible service cause now I am stuck I can not do anything. Why can't they use OTP like other financial institute. I can not install my banking app on anyone's phone.
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Replies (1)
Discovery Bank's replyOfficial
04 Oct 2023, 14:51Hi Tibelo
I am so sorry about this inconvenience, we have recently changed our online transaction authorization to be in App as a risk management protocol, there is therefore no other way to authenticate transactions.
I am sorry about this.
Regards,
Palehelo
I am so sorry about this inconvenience, we have recently changed our online transaction authorization to be in App as a risk management protocol, there is therefore no other way to authenticate transactions.
I am sorry about this.
Regards,
Palehelo
Discovery Bank's reply04 Oct 2023, 14:51
Official
Hi Tibelo
I am so sorry about this inconvenience, we have recently changed our online transaction authorization to be in App as a risk management protocol, there is therefore no other way to authenticate transactions.
I am sorry about this.
Regards,
Palehelo
I am so sorry about this inconvenience, we have recently changed our online transaction authorization to be in App as a risk management protocol, there is therefore no other way to authenticate transactions.
I am sorry about this.
Regards,
Palehelo