LN
Lunga N
1 reviews | Active since Jul 2012
12 Mar 2025, 09:00
Terrible Service
I settled my credit card over a week ago, called in to have the account closed which i was told it is being escalated. A week later when i follow up i am told nothing is done, they need to escalate again.
i have been seeing a lot of complaints on LinkedIn which make sense, Discovery Bank doesn't help customers unless they complain on social media. Definitely closing my account, medical aid and Life Insurance after this.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Bank's replyOfficial
12 Mar 2025, 09:06Hi Lunga
We appreciate you reaching out to us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
We appreciate you reaching out to us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's reply12 Mar 2025, 09:06
Official
Hi Lunga
We appreciate you reaching out to us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
We appreciate you reaching out to us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
13 Mar 2025, 09:57Hi Lunga
Your account is currently in the process of a closure from the Collections team, they should send you an email with confirmation once it is complete.
Kind regards,
Mpho.
Your account is currently in the process of a closure from the Collections team, they should send you an email with confirmation once it is complete.
Kind regards,
Mpho.
Discovery Bank's reply13 Mar 2025, 09:57
Official
Hi Lunga
Your account is currently in the process of a closure from the Collections team, they should send you an email with confirmation once it is complete.
Kind regards,
Mpho.
Your account is currently in the process of a closure from the Collections team, they should send you an email with confirmation once it is complete.
Kind regards,
Mpho.
LN
Lunga N's updateReviewer Update
13 Mar 2025, 12:11Hi Mpho
one week later, still getting the same response is actually not feedback.
Kind Regards
one week later, still getting the same response is actually not feedback.
Kind Regards
LN
Lunga N's update13 Mar 2025, 12:11
Reviewer Update
Hi Mpho
one week later, still getting the same response is actually not feedback.
Kind Regards
one week later, still getting the same response is actually not feedback.
Kind Regards
Discovery Bank's replyOfficial
13 Mar 2025, 12:38Hi Lunga
We apologize for the inconvenience that has been caused, but the most recent update as of 12 March 2025, in the closure of the account has been sent to the relevant team for closure.
Kind regards,
Mpho.
We apologize for the inconvenience that has been caused, but the most recent update as of 12 March 2025, in the closure of the account has been sent to the relevant team for closure.
Kind regards,
Mpho.
Discovery Bank's reply13 Mar 2025, 12:38
Official
Hi Lunga
We apologize for the inconvenience that has been caused, but the most recent update as of 12 March 2025, in the closure of the account has been sent to the relevant team for closure.
Kind regards,
Mpho.
We apologize for the inconvenience that has been caused, but the most recent update as of 12 March 2025, in the closure of the account has been sent to the relevant team for closure.
Kind regards,
Mpho.
LN
Lunga N's updateReviewer Update
17 Mar 2025, 09:59Hi Mpho
Two weeks later, no movement and still getting the same feedback.
Please can i get a resolution.
Kind Regards
Two weeks later, no movement and still getting the same feedback.
Please can i get a resolution.
Kind Regards
LN
Lunga N's update17 Mar 2025, 09:59
Reviewer Update
Hi Mpho
Two weeks later, no movement and still getting the same feedback.
Please can i get a resolution.
Kind Regards
Two weeks later, no movement and still getting the same feedback.
Please can i get a resolution.
Kind Regards
Discovery Bank's replyOfficial
17 Mar 2025, 10:45Hi Lunga
Thank you for getting back to us.
Let me look into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Thank you for getting back to us.
Let me look into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's reply17 Mar 2025, 10:45
Official
Hi Lunga
Thank you for getting back to us.
Let me look into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Thank you for getting back to us.
Let me look into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's replyOfficial
18 Mar 2025, 09:28Hey Lunga
Your account is still in the process of closure, this normally takes up to 8 working days.
Since it was logged on the 12th, it should be complete by the 21st. A confirmation letter will be sent via email once complete.
Kind regards,
Mpho.
Your account is still in the process of closure, this normally takes up to 8 working days.
Since it was logged on the 12th, it should be complete by the 21st. A confirmation letter will be sent via email once complete.
Kind regards,
Mpho.
Discovery Bank's reply18 Mar 2025, 09:28
Official
Hey Lunga
Your account is still in the process of closure, this normally takes up to 8 working days.
Since it was logged on the 12th, it should be complete by the 21st. A confirmation letter will be sent via email once complete.
Kind regards,
Mpho.
Your account is still in the process of closure, this normally takes up to 8 working days.
Since it was logged on the 12th, it should be complete by the 21st. A confirmation letter will be sent via email once complete.
Kind regards,
Mpho.